These terms and conditions are about the services we provide to you. We/Our/Us in these terms refer to Thurrock Supplies Limited, Company Registration Number 5901465, Registered Address: 12 High Street, Stanford le Hope, Essex SS17 0EY. ‘You’ means the customer seeking to purchase the goods from us and ‘Your’ shall be construed accordingly. Please check that the details on your order and in these terms are complete and accurate before you sign these terms. These terms and conditions apply to both supply only – and supply and installation where applicable.
1.1 All computer aided design images you have been supplied with are only a visual representation of your bathroom and its products. They are not intended to be, nor are they, an exact likeness.
1.2 We guarantee to hold the price of the goods on your quotation for 28 days from the date of your quotation. Any changes in the VAT rate will be reflected on all orders. Supply & Install quotations are subject to technical surveys, and extras may apply due to customer changes/ unforeseen circumstances before or during installation.
1.3 You should ensure your final quotation is checked thoroughly as this forms the basis of our contract, and is the detailed specification to which both labour and supply products are undertaken. We require the Customer to sign a copy of the Terms & Conditions prior to work commencement.
2.1 When your bathroom installation has been confirmed you will be issued with a payment structure, this corresponds to when we require our stage payments to be made. We require a 50% deposit no later than one month before confirmed installation date and for the remaining 50% balance on completion.
2.2 When placing your order you agree to confirm to our payment structure and this is part of our terms and conditions of sale. Any delay in making these stage payments may cause delays to the installation, including suspension of works being carried out.
2.3 Should you wish to make a change to the order or quotation, you should contact us no later than 1 month prior to your original agreed delivery date or installation date.
2.4 The price of the Goods will include VAT at the prevailing rate.
3.1 We provide delivery free of charge within 20 miles of our main branch in Grays, to the ground floor area only. All delivery times are approximate and subject to manufacturers lead times. We will not be held responsible for items delayed by manufacturers/suppliers, but will endeavour to resolve problems as quickly as possible.
4.1 Goods to be returned will only be accepted provided that they are still in their ‘unopened’ original packaging and within 7 days of delivery or pick up, and are subject to a restocking charge. Damaged and faulty items are exempt. Tiles supplied on a supply only basis are also subject to a restocking charge.
4.2 Items that have been installed by a third party will be deemed to be of an acceptable quality and will not be accepted for returns.
4.3 Supply and Install orders require a minimum 4 week notice period for cancellations, and maybe subject to a 10% administration charge. Orders cancelled with less than 4 weeks’ notice are subject to a minimum 15% administration charge.
5.1 We will dispose of anything left in the bathroom, so please ensure you remove any fixtures or fittings that you wish to keep or reuse before we arrive.
5.2 During the removal of your old bathroom there is a chance while removing old tiles and loosening old plaster that the vibrations may cause cracking to other walls close by. If this does happen, we’ll repair the area ready for you to arrange suitable re-decoration.
5.3 When we lift floorboards there is a possibility that the plaster on the ceiling below may crack and in some cases leave fixings visible, like nails and screws. If this does happen, we’ll repair the area ready for you to arrange suitable re-decoration.
5.4 During installation carpets are always protected with a sticky plastic covering, unfortunately there is no such protection for walls. We will always take the utmost care when in your home, however, when handling very heavy items upstairs and through hallways minor damage, such as chips or scuffs, may occur. It this does happen, we’ll repair the area ready for you to arrange suitable re-decoration.
5.5 If walls are having extensive (thick) plastering work carried out we will need to allow sufficient drying time before tiles are added. We will advise you accordingly in the event this becoming an issue. We require out drying times to be adhered to in order for our workmanship guarantee to remain valid.
5.6 When installing your lighting it is likely that our electricians will have to remove loft insulation. This insulation will be left off after lighting is installed in order to prolong the life of the bulb and prevent overheating in some circumstances.
5.7 In the event you have insufficient capacity in your water tanks to support the use of your required pump (potentially installed to increase water pressure to draw off points such as shower and taps – pump manufactures require a minimum of 50 gallons stored water to prevent the pump from running dry), we will quote to provide this additional capacity, if required, during installation.
5.8 Due to tile or flooring cuts and patterns quantities of these products are estimated only. In the event additional tiles or flooring is required these products will be charged as per your original quotation.
5.9 We always use the best tile adhesive and although flexible sometimes cracks can appear in the grout lines (only applicable on wooden floors), due to the natural movement. We allow for this by ‘plying’ the floor and using flexible adhesive as standard. In such circumstances we cannot guarantee that cracks will not occur.
5.10 If carpets are lifted then re-laid they can sometimes have a baggy look about them, although this should settle down after a week or so. In the event that they do not resettle, we advise you to employ the services of a professional carpet fitter who will stretch them into place correctly.
5.11 In the unlikely event you experience any products or workmanship related problem after installation you MUST contact us first. Failure to do so will invalidate your workmanship guarantee. For the avoidance of doubt, we will not be liable for any third-party costs unless we have expressly agreed to them in writing.
5.12 We would appreciate if an advertising board (Approximately 24 inches square) could be erected at the start of work. If this is not acceptable, please advise your fitter.
6.1 Your bathroom comes with a 1 year installation guarantee from the date of completion. In the unlikely event an issue should occur, we are just a phone call away & we will be sure to send one of the original team, so they’re familiar with your installation. Most products will also carry an extended manufacturer’s guarantee that will vary depending on manufacturers and product type. This is usually between 2 years for maintable parts like shower seals and washers, and up to Lifetime guarantee for other items. If you are ever unsure on the guarantee period on an item after installation we will be happy to assist with any further information. Some manufacturers like Mira require you to fill in a form to register the guarantee. This can usually be done by phone, Online or by post using the form supplied.